<rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom">
    <channel>
        <title><![CDATA[ Articles RSS Feed]]></title>
        <link>https://www.cmpresearch.com/rss/articles</link>
        <description><![CDATA[  ]]></description>
        <language>en</language>
        <pubDate>Fri, 06 Mar 2026 14:51:13 +0000</pubDate>
        <atom:link href="https://www.cmpresearch.com/rss/articles" rel="self" type="application/rss+xml"/>
                    <item>
                <title><![CDATA[The New Customer Contact Leadership Competency Model]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/the-new-customer-contact-leadership-competency-model?utm_medium=RSS</link>
                <description><![CDATA[ This webinar replay dives into data-backed insights on top competencies required to lead flexible customer contact teams. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/the-new-customer-contact-leadership-competency-model?utm_medium=RSS</guid>
                <pubDate>Fri, 20 Feb 2026 22:59:24 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Self-Service CX: Executive Priorities &amp; Technology Adoptions]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/self-service-cx-executive-priorities-technology-adoptions?utm_medium=RSS</link>
                <description><![CDATA[ View the whitepaper to leverage data-driven insights into the most common challenge to improving the self-service experience and top investment areas. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/self-service-cx-executive-priorities-technology-adoptions?utm_medium=RSS</guid>
                <pubDate>Thu, 19 Feb 2026 18:29:15 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Webinar Replay: The Best Metrics for Self Service and AI Business Cases]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/webinar-replay-the-best-metrics-for-self-service-and-ai-business-cases-2?utm_medium=RSS</link>
                <description><![CDATA[ View this webinar replay to explore what metrics to examine, how performance will change, how your peers are deploying AI and more. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/webinar-replay-the-best-metrics-for-self-service-and-ai-business-cases-2?utm_medium=RSS</guid>
                <pubDate>Thu, 19 Feb 2026 18:38:11 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[The Evolving Customer &amp; Self-Service Expectations]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/the-evolving-customer-self-service-expectations?utm_medium=RSS</link>
                <description><![CDATA[ This webinar replay uncovers when customers prefer to self-serve, what drives those preferences, and how to design effective self-service experiences. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/the-evolving-customer-self-service-expectations?utm_medium=RSS</guid>
                <pubDate>Thu, 19 Feb 2026 18:43:12 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[CMP Research Prism for WFM]]></title>
                <link>https://www.cmpresearch.com/career-development/articles/cmp-research-prism-for-wfm-client?utm_medium=RSS</link>
                <description><![CDATA[ CMP Research evaluated 6 solution providers who offer WFM tools. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/career-development/articles/cmp-research-prism-for-wfm-client?utm_medium=RSS</guid>
                <pubDate>Mon, 09 Feb 2026 15:31:20 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[CMP Research Prism for Automated QA/QM Dashboard]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/cmp-research-prism-for-automated-qaqm-dashboard?utm_medium=RSS</link>
                <description><![CDATA[ The CMP Research Prism for Automated QA/QM Dashboard evaluated 22 solution providers. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/cmp-research-prism-for-automated-qaqm-dashboard?utm_medium=RSS</guid>
                <pubDate>Thu, 05 Feb 2026 17:44:22 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[CMP Research Prism for Automated QA/QM Whitepaper]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/cmp-research-prism-for-automated-qaqm-whitepaper?utm_medium=RSS</link>
                <description><![CDATA[ CMP Research assessed providers delivering automated QA/QM solutions for customer service, CX, and sales. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/cmp-research-prism-for-automated-qaqm-whitepaper?utm_medium=RSS</guid>
                <pubDate>Wed, 11 Feb 2026 16:09:45 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[CMP Research Prism for Customer Analytics Dashboard]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/cmp-research-prism-for-customer-analytics-dashboard?utm_medium=RSS</link>
                <description><![CDATA[ CMP Research Prism for Customer Analytics Client Dashboard ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/cmp-research-prism-for-customer-analytics-dashboard?utm_medium=RSS</guid>
                <pubDate>Thu, 05 Feb 2026 17:39:41 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[CMP Research Prism for Customer Analytics]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/cmp-research-prism-for-customer-analytics-2?utm_medium=RSS</link>
                <description><![CDATA[ CMP Research Prism for Customer Analytics & Insights Whitepaper ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/cmp-research-prism-for-customer-analytics-2?utm_medium=RSS</guid>
                <pubDate>Mon, 09 Feb 2026 15:32:32 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[CMP Research Prism for WFM Dashboard]]></title>
                <link>https://www.cmpresearch.com/agent-experience/articles/cmp-research-prism-for-wfm-dashboard?utm_medium=RSS</link>
                <description><![CDATA[ Check out the CMP Research Prism for Workforce Management dashboard. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/agent-experience/articles/cmp-research-prism-for-wfm-dashboard?utm_medium=RSS</guid>
                <pubDate>Thu, 05 Feb 2026 17:22:48 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[CMP Research Prism for WFM]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/cmp-research-prism-for-wfm?utm_medium=RSS</link>
                <description><![CDATA[ CMP Research evaluated 6 solution providers who offer WFM tools. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/articles/cmp-research-prism-for-wfm?utm_medium=RSS</guid>
                <pubDate>Thu, 05 Feb 2026 17:15:01 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[2026–27 Executive Priorities Interactive Dashboard]]></title>
                <link>https://cmpteam.shinyapps.io/Exec_Priorities_26/?utm_medium=RSS</link>
                <description><![CDATA[ Identify and evaluate the investments that will most impact their customer contact organizations over the next two years. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://cmpteam.shinyapps.io/Exec_Priorities_26/?utm_medium=RSS</guid>
                <pubDate>Tue, 06 Jan 2026 18:51:03 +0000</pubDate>
            </item>
            </channel>
</rss>