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        <title><![CDATA[ Career Development RSS Feed]]></title>
        <link>https://www.cmpresearch.com/rss/categories/career-development</link>
        <description><![CDATA[  ]]></description>
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        <pubDate>Wed, 29 Apr 2026 21:20:08 +0000</pubDate>
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                <title><![CDATA[CMP Research Prism for WFM]]></title>
                <link>https://www.cmpresearch.com/career-development/articles/cmp-research-prism-for-wfm-client?utm_medium=RSS</link>
                <description><![CDATA[ CMP Research evaluated 6 solution providers who offer WFM tools. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/career-development/articles/cmp-research-prism-for-wfm-client?utm_medium=RSS</guid>
                <pubDate>Mon, 09 Feb 2026 15:31:20 +0000</pubDate>
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                    <item>
                <title><![CDATA[Employee Experience Playbook for Customer Contact]]></title>
                <link>https://www.cmpresearch.com/agent-experience/whitepapers/employee-experience-playbook-for-customer-contact?utm_medium=RSS</link>
                <description><![CDATA[ Given the current economic climate, avoiding the high cost of employee turnover in new hire classes and reducing volatility in the talent pipeline is key. This playbook reveals the 3 key findings to i... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/agent-experience/whitepapers/employee-experience-playbook-for-customer-contact?utm_medium=RSS</guid>
                <pubDate>Wed, 20 Aug 2025 19:20:19 +0000</pubDate>
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                    <item>
                <title><![CDATA[Webinar Replay: HR Business Partnership for Customer Contact Employee Engagement]]></title>
                <link>https://www.cmpresearch.com/career-development/whitepapers/webinar-replay-hr-business-partnership-for-customer-contact-employee-engagement?utm_medium=RSS</link>
                <description><![CDATA[ During this webinar replay, we explored tactics for enhancing employee experience and employer value proposition for customer contact team members in today’s more flexible world. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/career-development/whitepapers/webinar-replay-hr-business-partnership-for-customer-contact-employee-engagement?utm_medium=RSS</guid>
                <pubDate>Wed, 10 Apr 2024 16:18:41 +0000</pubDate>
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                    <item>
                <title><![CDATA[Webinar: Career Development for Customer Contact]]></title>
                <link>https://www.cmpresearch.com/career-development/articles/webinar-replay-career-development-for-customer-contact?utm_medium=RSS</link>
                <description><![CDATA[ With flexibility being normalized across the workforce, employees are steadily committed to developing their careers in customer contact – if the path is clear. CMP Research shows that career developm... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/career-development/articles/webinar-replay-career-development-for-customer-contact?utm_medium=RSS</guid>
                <pubDate>Fri, 17 May 2024 16:37:28 +0000</pubDate>
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                    <item>
                <title><![CDATA[Webinar Replay: The New Customer Contact Leadership Competency Model]]></title>
                <link>https://www.cmpresearch.com/manager-performance/whitepapers/webinar-replay-the-new-customer-contact-leadership-competency-model?utm_medium=RSS</link>
                <description><![CDATA[ This webinar replay dives into data-backed insights on top competencies required to lead flexible customer contact teams, how leaders can be 2.5x more likely to retain agents, what leaders can do to b... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/manager-performance/whitepapers/webinar-replay-the-new-customer-contact-leadership-competency-model?utm_medium=RSS</guid>
                <pubDate>Wed, 10 Apr 2024 16:12:53 +0000</pubDate>
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                    <item>
                <title><![CDATA[CMP Certified Handbook]]></title>
                <link>https://www.cmpresearch.com/career-development/whitepapers/cmp-certified-handbook?utm_medium=RSS</link>
                <description><![CDATA[ View the complete candidate handbook for a full description of the certification programs that includes details about the exam, how to prepare, eligibility requirements, sample questions and more. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/career-development/whitepapers/cmp-certified-handbook?utm_medium=RSS</guid>
                <pubDate>Wed, 14 May 2025 14:12:33 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[How Much is Agent Attrition Costing You?]]></title>
                <link>https://www.cmpresearch.com/talent-acquisition-hiring/media-kits/how-much-is-agent-attrition-costing-you?utm_medium=RSS</link>
                <description><![CDATA[ Did you know that, according to a recent study published by CMP Research, 65% of customer contact agents plan on leaving within two years? And 66% plan on leaving the customer contact industry. Take a... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/talent-acquisition-hiring/media-kits/how-much-is-agent-attrition-costing-you?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:38 +0000</pubDate>
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                <title><![CDATA[Operationalizing Flexibility: Enabling Autonomous Working Styles in Today’s Cont...]]></title>
                <link>https://www.cmpresearch.com/agent-engagement/articles/operationalizing-flexibility-enabling-autonomous-working-styles-in-todays-contact-center?utm_medium=RSS</link>
                <description><![CDATA[ Flexibility is the second biggest driver of agent & employee engagement and retention. In this whitepaper, learn how contact centers are structuring their hybrid and remote working policies. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/agent-engagement/articles/operationalizing-flexibility-enabling-autonomous-working-styles-in-todays-contact-center?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:37 +0000</pubDate>
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                    <item>
                <title><![CDATA[Data Snapshot: Agent Burnout]]></title>
                <link>https://www.cmpresearch.com/agent-engagement/articles/data-snapshot-agent-burnout?utm_medium=RSS</link>
                <description><![CDATA[ In this short data snapshot, review further benchmarks on agent burnout. Use these slides in strategy presentations, business cases, and quarterly business reviews. Contact us with requests for furthe... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/agent-engagement/articles/data-snapshot-agent-burnout?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:37 +0000</pubDate>
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                    <item>
                <title><![CDATA[Proactive Measures to Mitigate Agent Burnout]]></title>
                <link>https://www.cmpresearch.com/agent-engagement/articles/subscription-content-1?utm_medium=RSS</link>
                <description><![CDATA[ Most executives are concerned with agent burnout (78%) but very few are measuring it (32%). ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/agent-engagement/articles/subscription-content-1?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:55:48 +0000</pubDate>
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