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        <pubDate>Fri, 06 Mar 2026 15:33:20 +0000</pubDate>
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                <title><![CDATA[5 Findings on Agent Experience in a Flexible World]]></title>
                <link>https://www.cmpresearch.com/case-study/media-kits/5-findings-on-agent-experience-in-a-flexible-world?utm_medium=RSS</link>
                <description><![CDATA[ Agent experience is the top challenge for customer contact leaders in 2022-2023, specifically hiring and retaining agents. Remote and hybrid work environments increase complexity and uncertainty aroun... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
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                <pubDate>Mon, 04 Mar 2024 22:54:37 +0000</pubDate>
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                <title><![CDATA[Customer Contact Executive Priorities in 2022-2023]]></title>
                <link>https://www.cmpresearch.com/case-study/whitepapers/customer-contact-exec-priorities?utm_medium=RSS</link>
                <description><![CDATA[ A survey of global customer contact enterprise leaders identified top challenges and priorities in 2022 and ahead to 2023. As budgeting and strategic planning for 2023 begin, it is critical for leader... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
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                <pubDate>Mon, 04 Mar 2024 22:54:37 +0000</pubDate>
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