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        <title><![CDATA[ Flexible, Hybrid &amp; Remote Working RSS Feed]]></title>
        <link>https://www.cmpresearch.com/rss/categories/flexible-hybrid-remote-working</link>
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        <pubDate>Wed, 29 Apr 2026 21:23:24 +0000</pubDate>
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                <title><![CDATA[Self-Service ROI Calculator]]></title>
                <link>https://www.cmpresearch.com/self-service-roi-calculator?utm_medium=RSS</link>
                <description><![CDATA[ Use this interactive calculator to determine the return on current self-service investments. The tool shows the percentage of contacts that must be solved by self-service to return a positive return o... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/self-service-roi-calculator?utm_medium=RSS</guid>
                <pubDate>Tue, 25 Jun 2024 17:43:52 +0000</pubDate>
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                    <item>
                <title><![CDATA[Outsourcing: Organizational Structure for CX and Customer Contact]]></title>
                <link>https://www.cmpresearch.com/flexible-hybrid-remote-working/whitepapers/outsourcing-organizational-structure-for-cx-and-customer-contact?utm_medium=RSS</link>
                <description><![CDATA[ This explores levels of outsourcing, regional offshoring and outsourcing, evaluating BPOs, satisfaction with BPOs and more. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-hybrid-remote-working/whitepapers/outsourcing-organizational-structure-for-cx-and-customer-contact?utm_medium=RSS</guid>
                <pubDate>Tue, 23 Apr 2024 20:02:30 +0000</pubDate>
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                    <item>
                <title><![CDATA[Customer Experience Survey Template]]></title>
                <link>https://www.cmpresearch.com/flexible-hybrid-remote-working/whitepapers/customer-experience-survey-template?utm_medium=RSS</link>
                <description><![CDATA[ This is a template for customer contact leaders to determine key drivers of customer satisfaction for their unique customers when interacting with live support. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-hybrid-remote-working/whitepapers/customer-experience-survey-template?utm_medium=RSS</guid>
                <pubDate>Mon, 18 Sep 2023 17:31:49 +0000</pubDate>
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                <title><![CDATA[Preliminary Insights: Self-Service for the Evolving Customer]]></title>
                <link>https://www.cmpresearch.com/flexible-hybrid-remote-working/articles/collateral-idea-how-we-help-new-to-role-heads-of-customer-service?utm_medium=RSS</link>
                <description><![CDATA[ Customer contact and customer experience executives cite increasing adoption as a top priority in 2023-2024 given evolving customer preferences and increasing cost pressure on organizations. Managing... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-hybrid-remote-working/articles/collateral-idea-how-we-help-new-to-role-heads-of-customer-service?utm_medium=RSS</guid>
                <pubDate>Mon, 25 Sep 2023 12:55:07 +0000</pubDate>
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                    <item>
                <title><![CDATA[Changes in Contact Center Outsourcing]]></title>
                <link>https://www.cmpresearch.com/flexible-hybrid-remote-working/articles/changes-in-contact-center-outsourcing?utm_medium=RSS</link>
                <description><![CDATA[ In comparison to pre-pandemic, the percent of customer contact functions that are 100% in-house is expected to decline 28 percentage points by 2024. About half (49%) of executives plan to increase the... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-hybrid-remote-working/articles/changes-in-contact-center-outsourcing?utm_medium=RSS</guid>
                <pubDate>Wed, 20 Sep 2023 13:36:17 +0000</pubDate>
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                    <item>
                <title><![CDATA[Webinar Replay: Strategies to Predict Employee Attrition in Customer Contact]]></title>
                <link>https://www.cmpresearch.com/flexible-hybrid-remote-working/media-kits/webinar-replay-strategies-to-predict-employee-attrition-in-customer-contact?utm_medium=RSS</link>
                <description><![CDATA[ What if you could spot likely areas of attrition in your contact center months and weeks before turnover actually happened? Check out the replay and get practical strategies for identifying target gro... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-hybrid-remote-working/media-kits/webinar-replay-strategies-to-predict-employee-attrition-in-customer-contact?utm_medium=RSS</guid>
                <pubDate>Sat, 28 Oct 2023 00:25:46 +0000</pubDate>
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                    <item>
                <title><![CDATA[Webinar Replay: Reducing New Hire Attrition in Today&#039;s Contact Center]]></title>
                <link>https://www.cmpresearch.com/talent-acquisition-hiring/whitepapers/webinar-replay-reducing-new-hire-attrition-in-todays-contact-center?utm_medium=RSS</link>
                <description><![CDATA[ The average customer contact organization will lose nearly $600,000 annually due to agent attrition – that’s more than double the cost compared to organization with strong agent retention strategies.... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/talent-acquisition-hiring/whitepapers/webinar-replay-reducing-new-hire-attrition-in-todays-contact-center?utm_medium=RSS</guid>
                <pubDate>Thu, 11 Apr 2024 17:09:53 +0000</pubDate>
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                    <item>
                <title><![CDATA[Webinar: Career Development for Customer Contact]]></title>
                <link>https://www.cmpresearch.com/career-development/articles/webinar-replay-career-development-for-customer-contact?utm_medium=RSS</link>
                <description><![CDATA[ With flexibility being normalized across the workforce, employees are steadily committed to developing their careers in customer contact – if the path is clear. CMP Research shows that career developm... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/career-development/articles/webinar-replay-career-development-for-customer-contact?utm_medium=RSS</guid>
                <pubDate>Fri, 17 May 2024 16:37:28 +0000</pubDate>
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                    <item>
                <title><![CDATA[CMP Certified Program Overview]]></title>
                <link>https://www.cmpresearch.com/flexible-hybrid-remote-working/whitepapers/cmp-certified-mini-handbook?utm_medium=RSS</link>
                <description><![CDATA[ CMP Certified (CMPC) powered by CMP Research, certifies contact center agents and leaders in the behaviors that drive performance in a flexible customer contact environment. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-hybrid-remote-working/whitepapers/cmp-certified-mini-handbook?utm_medium=RSS</guid>
                <pubDate>Mon, 17 Nov 2025 18:34:47 +0000</pubDate>
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                    <item>
                <title><![CDATA[How Much is Agent Attrition Costing You?]]></title>
                <link>https://www.cmpresearch.com/talent-acquisition-hiring/media-kits/how-much-is-agent-attrition-costing-you?utm_medium=RSS</link>
                <description><![CDATA[ Did you know that, according to a recent study published by CMP Research, 65% of customer contact agents plan on leaving within two years? And 66% plan on leaving the customer contact industry. Take a... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/talent-acquisition-hiring/media-kits/how-much-is-agent-attrition-costing-you?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:38 +0000</pubDate>
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                    <item>
                <title><![CDATA[Technology and Tools Roadmap: Improving Efficiency in Flexible &amp; Remote Contact...]]></title>
                <link>https://www.cmpresearch.com/flexible-hybrid-remote-working/articles/technology-and-tools-roadmap-improving-efficiency-in-flexible-remote-contact-centers?utm_medium=RSS</link>
                <description><![CDATA[ Only 40% of executives say that the current marketplace meets the needs of their customer contact function1. The number of tools available can be confusing and overwhelming. This report summarizes pee... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-hybrid-remote-working/articles/technology-and-tools-roadmap-improving-efficiency-in-flexible-remote-contact-centers?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:37 +0000</pubDate>
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                <title><![CDATA[Operationalizing Flexibility: Enabling Autonomous Working Styles in Today’s Cont...]]></title>
                <link>https://www.cmpresearch.com/agent-engagement/articles/operationalizing-flexibility-enabling-autonomous-working-styles-in-todays-contact-center?utm_medium=RSS</link>
                <description><![CDATA[ Flexibility is the second biggest driver of agent & employee engagement and retention. In this whitepaper, learn how contact centers are structuring their hybrid and remote working policies. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/agent-engagement/articles/operationalizing-flexibility-enabling-autonomous-working-styles-in-todays-contact-center?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:37 +0000</pubDate>
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