<![CDATA[ Manager Performance RSS Feed]]> https://www.cmpresearch.com/rss/categories/manager-performance en Fri, 06 Mar 2026 14:06:10 +0000 <![CDATA[Webinar Replay: HR Business Partnership for Customer Contact Employee Engagement]]> https://www.cmpresearch.com/career-development/whitepapers/webinar-replay-hr-business-partnership-for-customer-contact-employee-engagement?utm_medium=RSS https://www.cmpresearch.com/career-development/whitepapers/webinar-replay-hr-business-partnership-for-customer-contact-employee-engagement?utm_medium=RSS Wed, 10 Apr 2024 16:18:41 +0000 <![CDATA[Webinar Replay: Reducing New Hire Attrition in Today's Contact Center]]> https://www.cmpresearch.com/talent-acquisition-hiring/whitepapers/webinar-replay-reducing-new-hire-attrition-in-todays-contact-center?utm_medium=RSS https://www.cmpresearch.com/talent-acquisition-hiring/whitepapers/webinar-replay-reducing-new-hire-attrition-in-todays-contact-center?utm_medium=RSS Thu, 11 Apr 2024 17:09:53 +0000 <![CDATA[Webinar: Career Development for Customer Contact]]> https://www.cmpresearch.com/career-development/articles/webinar-replay-career-development-for-customer-contact?utm_medium=RSS https://www.cmpresearch.com/career-development/articles/webinar-replay-career-development-for-customer-contact?utm_medium=RSS Fri, 17 May 2024 16:37:28 +0000 <![CDATA[Webinar Replay: The New Customer Contact Leadership Competency Model]]> https://www.cmpresearch.com/manager-performance/whitepapers/webinar-replay-the-new-customer-contact-leadership-competency-model?utm_medium=RSS https://www.cmpresearch.com/manager-performance/whitepapers/webinar-replay-the-new-customer-contact-leadership-competency-model?utm_medium=RSS Wed, 10 Apr 2024 16:12:53 +0000 <![CDATA[Data Snapshot: Agent Burnout]]> https://www.cmpresearch.com/agent-engagement/articles/data-snapshot-agent-burnout?utm_medium=RSS https://www.cmpresearch.com/agent-engagement/articles/data-snapshot-agent-burnout?utm_medium=RSS Mon, 04 Mar 2024 22:54:37 +0000 <![CDATA[The KPI Disconnect: Driving High Performance in Customer Contact Managers]]> https://www.cmpresearch.com/agent-engagement/whitepapers/the-kpi-disconnect-driving-high-performance-in-customer-contact-managers?utm_medium=RSS https://www.cmpresearch.com/agent-engagement/whitepapers/the-kpi-disconnect-driving-high-performance-in-customer-contact-managers?utm_medium=RSS Mon, 04 Mar 2024 22:54:37 +0000 <![CDATA[Proactive Measures to Mitigate Agent Burnout]]> https://www.cmpresearch.com/agent-engagement/articles/subscription-content-1?utm_medium=RSS https://www.cmpresearch.com/agent-engagement/articles/subscription-content-1?utm_medium=RSS Mon, 04 Mar 2024 22:55:48 +0000