<rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom">
    <channel>
        <title><![CDATA[ Talent Acquisition &amp; Hiring RSS Feed]]></title>
        <link>https://www.cmpresearch.com/rss/categories/talent-acquisition-hiring</link>
        <description><![CDATA[  ]]></description>
        <language>en</language>
        <pubDate>Fri, 06 Mar 2026 14:02:02 +0000</pubDate>
        <atom:link href="https://www.cmpresearch.com/rss/categories/talent-acquisition-hiring" rel="self" type="application/rss+xml"/>
                    <item>
                <title><![CDATA[Employee Experience Playbook for Customer Contact]]></title>
                <link>https://www.cmpresearch.com/agent-experience/whitepapers/employee-experience-playbook-for-customer-contact?utm_medium=RSS</link>
                <description><![CDATA[ Given the current economic climate, avoiding the high cost of employee turnover in new hire classes and reducing volatility in the talent pipeline is key. This playbook reveals the 3 key findings to i... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/agent-experience/whitepapers/employee-experience-playbook-for-customer-contact?utm_medium=RSS</guid>
                <pubDate>Wed, 20 Aug 2025 19:20:19 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Annual Customer Contact Agent Attrition Calculator]]></title>
                <link>https://www.cmpresearch.com/customer-contact-annual-agent-attrition-calculator-clients?utm_medium=RSS</link>
                <description><![CDATA[ Are you facing challenges related to customer contact agent attrition? On average, organizations spend over $7,000 to replace one agent and lose about $600,000 due to agent attrition annually. Find ou... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/customer-contact-annual-agent-attrition-calculator-clients?utm_medium=RSS</guid>
                <pubDate>Wed, 31 Jan 2024 19:27:11 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Webinar Replay: HR Business Partnership for Customer Contact Employee Engagement]]></title>
                <link>https://www.cmpresearch.com/career-development/whitepapers/webinar-replay-hr-business-partnership-for-customer-contact-employee-engagement?utm_medium=RSS</link>
                <description><![CDATA[ During this webinar replay, we explored tactics for enhancing employee experience and employer value proposition for customer contact team members in today’s more flexible world. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/career-development/whitepapers/webinar-replay-hr-business-partnership-for-customer-contact-employee-engagement?utm_medium=RSS</guid>
                <pubDate>Wed, 10 Apr 2024 16:18:41 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Webinar Replay: Reducing New Hire Attrition in Today&#039;s Contact Center]]></title>
                <link>https://www.cmpresearch.com/talent-acquisition-hiring/whitepapers/webinar-replay-reducing-new-hire-attrition-in-todays-contact-center?utm_medium=RSS</link>
                <description><![CDATA[ The average customer contact organization will lose nearly $600,000 annually due to agent attrition – that’s more than double the cost compared to organization with strong agent retention strategies.... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/talent-acquisition-hiring/whitepapers/webinar-replay-reducing-new-hire-attrition-in-todays-contact-center?utm_medium=RSS</guid>
                <pubDate>Thu, 11 Apr 2024 17:09:53 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Webinar: Career Development for Customer Contact]]></title>
                <link>https://www.cmpresearch.com/career-development/articles/webinar-replay-career-development-for-customer-contact?utm_medium=RSS</link>
                <description><![CDATA[ With flexibility being normalized across the workforce, employees are steadily committed to developing their careers in customer contact – if the path is clear. CMP Research shows that career developm... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/career-development/articles/webinar-replay-career-development-for-customer-contact?utm_medium=RSS</guid>
                <pubDate>Fri, 17 May 2024 16:37:28 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Webinar Replay: The New Customer Contact Leadership Competency Model]]></title>
                <link>https://www.cmpresearch.com/manager-performance/whitepapers/webinar-replay-the-new-customer-contact-leadership-competency-model?utm_medium=RSS</link>
                <description><![CDATA[ This webinar replay dives into data-backed insights on top competencies required to lead flexible customer contact teams, how leaders can be 2.5x more likely to retain agents, what leaders can do to b... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/manager-performance/whitepapers/webinar-replay-the-new-customer-contact-leadership-competency-model?utm_medium=RSS</guid>
                <pubDate>Wed, 10 Apr 2024 16:12:53 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[How Much is Agent Attrition Costing You?]]></title>
                <link>https://www.cmpresearch.com/talent-acquisition-hiring/media-kits/how-much-is-agent-attrition-costing-you?utm_medium=RSS</link>
                <description><![CDATA[ Did you know that, according to a recent study published by CMP Research, 65% of customer contact agents plan on leaving within two years? And 66% plan on leaving the customer contact industry. Take a... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/talent-acquisition-hiring/media-kits/how-much-is-agent-attrition-costing-you?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:38 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Operationalizing Flexibility: Enabling Autonomous Working Styles in Today’s Cont...]]></title>
                <link>https://www.cmpresearch.com/agent-engagement/articles/operationalizing-flexibility-enabling-autonomous-working-styles-in-todays-contact-center?utm_medium=RSS</link>
                <description><![CDATA[ Flexibility is the second biggest driver of agent & employee engagement and retention. In this whitepaper, learn how contact centers are structuring their hybrid and remote working policies. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/agent-engagement/articles/operationalizing-flexibility-enabling-autonomous-working-styles-in-todays-contact-center?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:37 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[5 Findings on Agent Experience in a Flexible World]]></title>
                <link>https://www.cmpresearch.com/agent-engagement/whitepapers/5-findings-on-agent-experience-in-a-flexible-world-2?utm_medium=RSS</link>
                <description><![CDATA[ Agent experience is the top challenge for customer contact leaders in 2022-2023, specifically hiring and retaining agents. Remote and hybrid work environments increase complexity and uncertainty aroun... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/agent-engagement/whitepapers/5-findings-on-agent-experience-in-a-flexible-world-2?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:37 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Data Snapshot: Agent Burnout]]></title>
                <link>https://www.cmpresearch.com/agent-engagement/articles/data-snapshot-agent-burnout?utm_medium=RSS</link>
                <description><![CDATA[ In this short data snapshot, review further benchmarks on agent burnout. Use these slides in strategy presentations, business cases, and quarterly business reviews. Contact us with requests for furthe... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/agent-engagement/articles/data-snapshot-agent-burnout?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:37 +0000</pubDate>
            </item>
            </channel>
</rss>