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        <pubDate>Wed, 29 Apr 2026 21:19:30 +0000</pubDate>
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                <title><![CDATA[2024 - 2025 Customer Contact Executive Benchmarking Report]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/media-kits/2024-2025-customer-contact-executive-benchmarking-report-3?utm_medium=RSS</link>
                <description><![CDATA[ An annual survey of global customer contact and CX leaders identified top challenges and priorities in 2024 and ahead to 2025. ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/media-kits/2024-2025-customer-contact-executive-benchmarking-report-3?utm_medium=RSS</guid>
                <pubDate>Mon, 07 Oct 2024 11:53:55 +0000</pubDate>
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                    <item>
                <title><![CDATA[Webinar Replay:  2024 - 2025 Customer Contact Executive Priorities]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/media-kits/webinar-replay-2024-2025-customer-contact-executive-priorities?utm_medium=RSS</link>
                <description><![CDATA[ How does your vision for customer contact compare to other executives in the industry? Check out this webinar replay for preliminary benchmarking data on the key challenges and urgent priorities for c... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/media-kits/webinar-replay-2024-2025-customer-contact-executive-priorities?utm_medium=RSS</guid>
                <pubDate>Thu, 07 Dec 2023 18:00:07 +0000</pubDate>
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                    <item>
                <title><![CDATA[The Self-Service CX for Financial Services]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/media-kits/the-self-service-customer-experience-for-financial-services?utm_medium=RSS</link>
                <description><![CDATA[ Factors like customer preferences and customer tool adoption related to the customer experience can vary from industry to industry, which is why we put together this whitepaper, exclusively for the fi... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/media-kits/the-self-service-customer-experience-for-financial-services?utm_medium=RSS</guid>
                <pubDate>Thu, 11 Apr 2024 17:11:05 +0000</pubDate>
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                    <item>
                <title><![CDATA[Webinar Replay: Generative AI in Customer Contact]]></title>
                <link>https://www.cmpresearch.com/flexible-remote-contact-centers/media-kits/webinar-replay-generative-ai-in-customer-contact?utm_medium=RSS</link>
                <description><![CDATA[ Generative AI holds promise for transforming both customer and agent experiences. But how are you peers evaluating these technologies and where are they investing first? Check out this webinar replay... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-remote-contact-centers/media-kits/webinar-replay-generative-ai-in-customer-contact?utm_medium=RSS</guid>
                <pubDate>Tue, 19 Dec 2023 16:05:58 +0000</pubDate>
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                    <item>
                <title><![CDATA[Webinar Replay: Strategies to Predict Employee Attrition in Customer Contact]]></title>
                <link>https://www.cmpresearch.com/flexible-hybrid-remote-working/media-kits/webinar-replay-strategies-to-predict-employee-attrition-in-customer-contact?utm_medium=RSS</link>
                <description><![CDATA[ What if you could spot likely areas of attrition in your contact center months and weeks before turnover actually happened? Check out the replay and get practical strategies for identifying target gro... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/flexible-hybrid-remote-working/media-kits/webinar-replay-strategies-to-predict-employee-attrition-in-customer-contact?utm_medium=RSS</guid>
                <pubDate>Sat, 28 Oct 2023 00:25:46 +0000</pubDate>
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                    <item>
                <title><![CDATA[2023-2024 Customer Contact Executive Benchmarking Report]]></title>
                <link>https://www.cmpresearch.com/agent-engagement/media-kits/customer-contact-executive-priorities-in-2023-2024?utm_medium=RSS</link>
                <description><![CDATA[ Creating a frictionless customer experience and retaining talent are the top, most urgent priorities for customer contact leaders in 2023-2024 – the most important and most difficult for leaders to ac... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/agent-engagement/media-kits/customer-contact-executive-priorities-in-2023-2024?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:38 +0000</pubDate>
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                    <item>
                <title><![CDATA[5 Findings on Agent Experience in a Flexible World]]></title>
                <link>https://www.cmpresearch.com/case-study/media-kits/5-findings-on-agent-experience-in-a-flexible-world?utm_medium=RSS</link>
                <description><![CDATA[ Agent experience is the top challenge for customer contact leaders in 2022-2023, specifically hiring and retaining agents. Remote and hybrid work environments increase complexity and uncertainty aroun... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/case-study/media-kits/5-findings-on-agent-experience-in-a-flexible-world?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:37 +0000</pubDate>
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                    <item>
                <title><![CDATA[How Much is Agent Attrition Costing You?]]></title>
                <link>https://www.cmpresearch.com/talent-acquisition-hiring/media-kits/how-much-is-agent-attrition-costing-you?utm_medium=RSS</link>
                <description><![CDATA[ Did you know that, according to a recent study published by CMP Research, 65% of customer contact agents plan on leaving within two years? And 66% plan on leaving the customer contact industry. Take a... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/talent-acquisition-hiring/media-kits/how-much-is-agent-attrition-costing-you?utm_medium=RSS</guid>
                <pubDate>Mon, 04 Mar 2024 22:54:38 +0000</pubDate>
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                    <item>
                <title><![CDATA[Annual Customer Contact Agent Attrition Calculator]]></title>
                <link>https://www.cmpresearch.com/customer-contact-agent-attrition-calculator?utm_medium=RSS</link>
                <description><![CDATA[ Are you facing challenges related to customer contact agent attrition? On average, organizations spend over $7,000 to replace one agent and lose about $600,000 due to agent attrition annually. Find ou... ]]></description>
                <author><![CDATA[ editor@cmpresearch.com (CMP Research Editor) ]]></author>
                <guid>https://www.cmpresearch.com/customer-contact-agent-attrition-calculator?utm_medium=RSS</guid>
                <pubDate>Tue, 29 Aug 2023 15:41:27 +0000</pubDate>
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