Career Development for Customer Contact Webinar
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With flexibility being normalized across the workforce, employees are steadily committed to developing their careers in customer contact – if the path is clear. CMP Research shows that career development is the third biggest driver of employee satisfaction, engagement, and retention in customer contact. But in an industry where churn had been long-expected, what should career progression actually look like?
In this webinar, CMP Research will explore:
- What career development means to different workforce segments
- Positive vs. negative attrition in customer contact organizations
- Examples career paths
- And more
