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Natalie Beckerman
SVP, Global Call Center Operations
Leaf Home
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Colleen Beers
Chief Administrative Officer
Alorica
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Jaysa Boyer
Head, Employer Engagement
Ultimate Medical Academy
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Cheryl China
SVP, Director of Credit Card Servicing
Citizens Bank
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Shantanu Das
GM & Head, Global Frontline Customer Experience
Wayfair
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Lisa Griffin
VP, Consumer Experience and Clinical Access
University Hospitals
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Tanya Johnson
VP Consumer Customer Service
Verizon
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Kathy Jumper
Chief Retail Officer
Members 1st Federal Credit Union
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Mark Killick
SVP, Experiential Operations
Shipt
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Ricardo Parodi
VP Customer Experience
Marriott
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Jeff Beelman
VP, Contact/Service Center
MAXIMUS
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Geoff Burbridge
SVP, Director Contact Center
Truist
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Lydia Clayton
AVP, Contact Center Operations and Center of Excellence
Cox Automotive
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Wes Dudley
VP, Customer Experience
Broad River Retail
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Lance Gruner
EVP, Global Customer Care
Mastercard
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Shep Hyken
Chief Amazement Officer
Shepard Presentations
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Darrius Jones
SVP, Digital Design & Innovation
USAA
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Sam Nader
Head of Retail Service Centers, Sr. Director, Guest Relations, Target.com & Gift Card Service
Target
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Anne Palmerine
VP, Customer Engagement and Enrollment Services
UPMC Health Plan
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Becky Ploeger
Global Head of Hilton Reservations and Customer Care
Hilton Worldwide
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Troy Shaffer
VP Contact Center Operations
SCAN Health Plan
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