Insights
CMP Research Prism for Automated QA/QM
CMP Research assessed 17 providers delivering automated QA/QM solutions for customer service, CX, and sales.
The True Cost of Customer Contact Webinar Replay
Check out this insightful webinar replay to explore the hidden costs of customer contact.
CMP Research Prism for Conversational IVR/Voicebot
CMP Research assessed 12 providers delivering conversational IVR and voicebot solutions for customer service, CX, and sales.
[Webinar Replay] The Future of Customer Contact: Executive Insights & Industry Perspectives
Check out this webinar replay to gain expert insights, data-driven perspectives, and actionable strategies to stay ahead in the rapidly evolving world of CX.
2025 - 2026 Customer Contact Executive Benchmarking Report
An annual survey of global customer contact and CX leaders identified top challenges and priorities in 2025 and ahead to 2026.
CMP Research Prism for Customer Analytics
CMP Research evaluated 15 solution providers who offer customer analytics tools.
CMP Research Prism for Real-Time Agent Assist and Copilot
CMP Research evaluated ten solution providers who offer real-time agent assist and copilot for customer contact, CX and sales functions.
2024 - 2025 Customer Contact Executive Benchmarking Report
An annual survey of global customer contact and CX leaders identified top challenges and priorities in 2024 and ahead to 2025.
Executive Perceptions of the Tech Marketplace: Customer Contact & CX
This preliminary insights report offers key insights into the solutions that decision makers are prioritizing in the next two years.
Webinar Replay: Executive Debrief - CMP Research at CCW Las Vegas
This exclusive debrief from CMP Research analysts explores what we heard from executives at the customer contact event of the year, CCW Las Vegas. Check it out for an update on industry trends, shifts in executive priorities, key takeaways and more.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.