Insights
What Customer Contact Leaders Need to Know About the Keep Call Centers in America Act (S.2495)
The CMP Public Policy Toolkit translates these provisions into practical readiness steps for contact center leaders.
Employee Experience Playbook for Customer Contact
Given the current economic climate, avoiding the high cost of employee turnover in new hire classes and reducing volatility in the talent pipeline is key. This playbook reveals the 3 key findings to increase customer contact employee experience and satisfaction.
Winning C-Suite Support and Quantifying ROI for CX Investments Webinar Replay
During the webinar replay, you'll get actionable takeaways to translate customer insights into metrics and outcomes that resonate with senior leadership.
CMP Research Prism for Real-Time Agent Assist and Copilot
CMP Research evaluated 12 solution providers who offer real-time agent assist and copilot for customer contact, CX and sales functions.
CMP Research Prism for Chatbot/Virtual Agent
CMP Research assessed 14 providers of Chatbot/Virtual Agent solutions for customer service, CX, and sales.
Executive Debrief: CCW Las Vegas 2025 Webinar Replay
Check out this insightful webinar replay to explore industry trends, shifts in executive priorities, key takeaways and more from CCW Las Vegas.
CMP Research Prism for Automated QA/QM
CMP Research assessed 17 providers delivering automated QA/QM solutions for customer service, CX, and sales.
The True Cost of Customer Contact Webinar Replay
Check out this insightful webinar replay to explore the hidden costs of customer contact.
CMP Research Prism for Conversational IVR/Voicebot
CMP Research assessed 12 providers delivering conversational IVR and voicebot solutions for customer service, CX, and sales.
[Webinar Replay] The Future of Customer Contact: Executive Insights & Industry Perspectives
Check out this webinar replay to gain expert insights, data-driven perspectives, and actionable strategies to stay ahead in the rapidly evolving world of CX.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.