CMPC Candidate Success Stories

Over 50 customer contact leaders from organizations like Alorica, Citizens, Shipt, Chicken Salad Chick, Arise and more have become CMP Certified. Check out these candidate success stories.

Erin Martin, Guest Response Specialist at Chicken Salad Chick, explores how the CMP Leader Certification enhanced her professional development and career trajectory.

Colleen Beers, Global Head of Trust & Safety at Alorica, explores the impact of leadership members getting CMP Certified and how they are utilizing their enhanced skill set during day to day operations.

Joseph Scott, Senior Manager, Customer Contact Center at Builders Mutual Insurance Company, dives into why he got CMP Certified and the exam process.

Organizations excelling at CMP competencies can cut attrition by 50% and increase customer satisfaction by 20%.

Leaders excelling at CMP competencies are
2.5x more likely to be able to retain agents and nearly
3x as likely to exceed expectations in their performance review.

Certification Overview

Review this certification overview to learn about the benefits, core competencies that are tested and how the exam works.

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CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.

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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.

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