Purchase CMP Certification
Agents
- Ask About Team Discounts
- $1,299
- CMPC-A Badge
- CMPC-A Certification
- 2 Coaching Calls
- Promotional Toolkit
Leaders
- Ask About Team Discounts
- $1,499
- CMPC-L Badge
- CMPC-L Certification
- 2 Coaching Calls
- Promotional Toolkit
Organizations
- Best Value
- CMPC-A/CMPC-L Badges
- CMPC-A/CMPC-L Certifications
- 2 Coaching Calls per Candidate
- Promotional Toolkit
- Tailored Press Release
- Pack of 11+ Certifications
3 Ways to Take Exam
- Online with remote proctor
- In-person at prometric testing center
- Onsite Customer Contact Week event
Terms & Conditions
- Individuals must meet all eligibility requirements to become certified. See if you qualify.
- The certification is achieved by passing a multiple-choice proctored exam. Learn more about the exam and how to prep.
- The exam will test knowledge, skills and behaviors required for today’s flexible customer contact work environment by examining core competencies. View all competencies.
- Certification requires $199 maintenance fee every 2 years. The maintenance fee is $199 for agents and $399 for leaders.
- Up to two free coaching calls are included.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
Contact us
CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.