CMP Certified Competency Models

The exam will test your knowledge, skills and behaviors in today’s distributed and flexible customer contact work environment.
The competencies below will outline the core competencies which you are being tested.

CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.

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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.

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info@cmpresearch.com

CMP Certified Competency Models

The exam will test your knowledge, skills and behaviors in today’s distributed and flexible customer contact work environment. The competencies below will outline the core competencies which you are being tested.

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Contact us

The exam will test your knowledge, skills and behaviors in today’s distributed and flexible customer contact work environment.
The competencies below will outline the core competencies which you are being tested.