CMP Certified Program Overview
Add bookmarkCMP Certified (CMPC), powered by CMP Research, certifies contact center agents and leaders in the behaviors that drive performance in a flexible customer contact environment.
CMP Research analyzed agent and leader behaviors against core outcomes like customer satisfaction, handle time, first contact resolution, agent satisfaction, attrition rates, and agent likelihood to stay to prove the competencies required for contact center professionals to thrive, delight customers, and engage employees.
Check out the CMP Certified program overview to learn more.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.