CMP Research Prism
Empower Strategic Decision-making
Cut through the noise of the technology landscape to empower strategic decision-making and drive success.
Navigating the Marketplace With Ease
Streamline technology selection processes to save time and resources while navigating the marketplace with ease.
Invest in the Most Effective Solutions for Your Enterprise Priorities
Leverage in-depth insights to make informed decisions and secure the most effective solutions.
The first CMP Research Prism evaluated 10 real-time agent assist/copilot solution providers and segmented them into 5 categories: pioneering, leading, core performing, up & coming and emerging using analyst analysis, user feedback and marketplace data across 10 criteria.
View Results
The Prism for Customer Analytics evaluated 15 solution providers and showcases a comprehensive overview of each solution provider, helping businesses make informed decisions when selecting solutions to drive data-driven customer insights.
View Results
CMP Research evaluated 12 conversational IVR and voicebot solution providers for customer service, CX, and sales. They are grouped into five categories: pioneering, leading, core performing, up-and-coming, and emerging.
CMP Research analyzed 17 vendors delivering automated QA/QM tools for customer service, CX, and sales. Grouped into five tiers—pioneering, leading, core performing, up & coming, and emerging—this assessment draws on analyst reviews, user input, and market data across ten key investment criteria.
View ResultsTechnology Categories for Evaluation
The CMP Research Prism provides no-cost inclusion in marketplace evaluations across the echnology categories listed below.
Real-Time Agent Assist/CoPilot
Published: October 2024
Refreshing: May 2025
Demo/RFI Deadline: April 11, 2025
Conversational IVR/Voicebot
Published: April 2025
Refreshing: October 2025
Demo/RFI Deadline: October 10, 2025
Workforce Management
Publishing: January 2026
Demo/RFI Deadline: Dec 12, 2025
Workforce Management
Publishing: January 2026
Demo/RFI Deadline: Dec 12, 2025
Evaluation Criteria
The Prism provides visibility into various solution provider offerings in key technology categories. It incorporates data from user, analyst and marketplace perspectives across ten key investment criteria.
Pricing
Customization & Flexability
Integration
Security
UX
Reporting
Customer Support
Implementation
Accuracy of AI
Innovation & Future Strategy
Client-Only View
With our client-only features, you can modify the weightings of various evaluation criteria to create a customized assessment that reflects your specific business objectives. Save and share your customized assessments for internal discussions and strategy development, ensuring your CX initiatives align with your overall business vision.
