CMP Research Prism for Automated QA/QM
Add bookmarkCMP Research assessed 17 providers delivering automated QA/QM solutions for customer service, CX, and sales. These providers are grouped into five categories: pioneering, leading, core performing, up & coming, and emerging. The evaluation is based on analyst insights, user feedback, and marketplace data across ten investment criteria.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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