The True Cost of Customer Contact Webinar Replay
Add bookmarkCheck out this insightful webinar replay to explore the hidden costs of customer contact and how to strike the right balance between customer experience, technology investments, and operational performance.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.