2026 - 2027 Customer Contact Executive Benchmarking Report
Add bookmarkAn annual survey of global customer contact and CX leaders identified top challenges and priorities in 2026 and ahead to 2027. As budgeting and strategic planning for 2027 begins, it is critical for leaders to compare their priority list with peers. Importance and difficulty dictate where customer contact leaders will invest time, resources, and capital.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
Contact us
CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.