CMP Research Prism for WFM
Add bookmarkCMP Research evaluated 6 solution providers offering workforce management (WFM) technologies for customer contact and CX operations. Providers are segmented into five categories—pioneering, leading, core performing, up & coming, and emerging—based on analyst analysis, user feedback, and marketplace data across ten investment criteria. This report highlights how each provider compares and helps organizations make informed WFM investment decisions.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
Contact us
CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.