What Customer Contact Leaders Need to Know About the Keep Call Centers in America Act (S.2495)
Add bookmarkThe Keep Call Centers in America Act (S.2495), introduced in July 2025, would require the Department of Labor to list employers that offshore call center work, restrict federal funding for those companies, and mandate customer-facing disclosures about agent location and AI use. It also guarantees customers the right to request an immediate transfer to a U.S.-based human agent.
The CMP Public Policy Toolkit translates these provisions into practical readiness steps for contact center leaders, including compliance self-assessments, vendor alignment, and governance planning.
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