The Future of Customer Contact


Chapters:
To learn more about CMP Research and our key focus areas, schedule a 1-1 call with our team.

SCHEDULE CALL

00:00 - Introduction
4:43 - How are Teams Preparing for Macroeconomic Changes?
9:00 - Executive Priorities in 2025 - 2026
13:40 - Industry Perspectives on Priority Shifts
19:24 - Technology Investment Priorities
27:59 - The State of BPO/Outsourcing