Webinar Replay: 2025 - 2026 Customer Contact Executive Priorities


Chapters:
Learn more about CMP Research and our key focus areas.

SCHEDULE CALL

00:00 - Intro
1:38 - Executive Panel Introduction 
5:05 - Executive Priorities
7:44 - Removing Friction in CX
11:04 - Current Trends and Expectations
21:02 - Customer Adoption of Self-Service
31:07 - Integrating Generative AI Technology
35:49 - Introducing the CMP Research Prism