Chat is one of the channels where many customer contact leaders are making investments for both live and self-service support. Join this webinar to review data on how peers are introducing chat and discuss practices for rolling out the channel in different ways.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.
QUIZ: Self-Service CX Expectations
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