Executive Perspectives on Future of the Contact Center
Add bookmarkDiscover key takeaways, explore fellow executives’ perspectives, and find solutions to the top challenges in the following areas of the customer contact industry: executive priorities, people management, customer journey experience, digital transformation and generative AI.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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