Employee engagement positively impacts customer experience. New hires face unique barriers to positive engagement, inclusion, and performance. In this webinar with CMP Research, learn how to shorten time to proficiency for new agents.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.
QUIZ: Self-Service CX Expectations
clear