How Agentic AI Is Redefining Customer Experience
Add bookmark
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
Watch On-Demand
The era of customer experience is shifting from automation to autonomy. Agentic AI—the next frontier in artificial intelligence—is transforming how brands interact with customers by moving beyond scripted workflows to intelligent, proactive engagement. Unlike traditional automation, agentic AI can anticipate needs, take initiative, and deliver seamless, personalized experiences at scale.
In this CMP Research webinar, you’ll discover:
- What Agentic AI is and how it differs from traditional AI and automation.
- Real-world use cases where companies are using AI agents to boost efficiency, reduce costs, and deepen customer loyalty.
- How to balance autonomy and empathy—ensuring AI augments, not replaces, human connection.
- Risks and responsibilities: addressing transparency, ethics, and oversight in deploying agentic AI.
Join us to explore how leading organizations are preparing for this new wave of CX innovation—and what steps you can take today to stay ahead.
