Why Frontline Managers Are the #1 Driver of CX Performance in 2025

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00:00 - Intro 2:52 - Executive Priorities 2025-2026 5:29 - YoY Change 7:05 - Automate the Simple, Complexity Rule 8:47 - CX is Still Working Flexibly 10:18 - Flexible Work is Complex & Unclear 12:16 - Employee Experience is Top of Mind 13:40 - Execs Prioritize Culture 14:52 - Leaders are the Key to Engagement 17:26 - Leaders Need Seven Competencies 24:14 - Autonomy Drives Retention

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Why Frontline Managers Are the #1 Driver of CX Performance in 2025

Chapters:

To learn more about CMP Research and our key focus areas, schedule a 1-1 call with our team.SCHEDULE CALL

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Contact us

To learn more about CMP Research and our key focus areas, schedule a 1-1 call with our team.

SCHEDULE CALL