Flexible, Hybrid & Remote Working

What if you could spot likely areas of attrition in your contact center months and weeks before turnover actually happened? Check out the replay and get practical strategies for identifying target groups where attrition is likely to occur, pinpointing root causes for why they would leave and more.

The average customer contact organization will lose nearly $600,000 annually due to agent attrition – that’s more than double the cost compared to organization with strong agent retention strategies. During this webinar replay, CMP Research explores current agent attrition rates, strategies for...

With flexibility being normalized across the workforce, employees are steadily committed to developing their careers in customer contact – if the path is clear. CMP Research shows that career development is the third biggest driver of employee satisfaction, engagement, and retention...

CMP Certified (CMPC) powered by CMP Research, certifies contact center agents and leaders in the behaviors that drive performance in a flexible customer contact environment.

Did you know that, according to a recent study published by CMP Research, 65% of customer contact agents plan on leaving within two years? And 66% plan on leaving the customer contact industry. Take a look at this infographic to learn how agent attrition is affecting customer contact organizations.