CMP Research Prism
Stand Out in the Market
Differentiate your solution and strengthen your value proposition to capture the attention of target buyers.
Align with Investment Priorities
Understand how your capabilities measure up against key investment criteria to make informed product development and go-to-market decisions.
Gain Insight from Industry Experts
Engage with our analyst team for feedback to better understand evolving buyer decision criteria to elevate your market position and go-to-market strategy.
The first CMP Research Prism evaluated 10 real-time agent assist/copilot solution providers and segmented them into 5 categories: pioneering, leading, core performing, up & coming and emerging using analyst analysis, user feedback and marketplace data across 10 criteria.
View Results
The Prism for Customer Analytics evaluated 15 solution providers and showcases a comprehensive overview of each solution provider, helping businesses make informed decisions when selecting solutions to drive data-driven customer insights.
View Results
CMP Research evaluated 12 conversational IVR and voicebot solution providers for customer service, CX, and sales. They are grouped into five categories: pioneering, leading, core performing, up-and-coming, and emerging.
CMP Research analyzed 17 vendors delivering automated QA/QM tools for customer service, CX, and sales. Grouped into five tiers—pioneering, leading, core performing, up & coming, and emerging—this assessment draws on analyst reviews, user input, and market data across ten key investment criteria.
View ResultsTechnology Categories for Evaluation
The CMP Research Prism provides no-cost inclusion in marketplace evaluations across the technology categories listed below.
Real-Time Agent Assist/CoPilot
Refreshed: June 2025
Refreshing: Nov 2025
Demo/RFI Deadline: Nov 11, 2025
Conversational IVR/Voicebot
Published: April 2025
Refreshing: October 2025
Demo/RFI Deadline: October 10, 2025
Workforce Management
Publishing: January 2026
Demo/RFI Deadline: Dec 12, 2025
Workforce Management
Publishing: January 2026
Demo/RFI Deadline: Dec 12, 2025
Evaluation Criteria
The Prism offers visibility into solution provider offerings across key technology categories, enabling competitive comparisons, identifying improvement opportunities, and assessing marketplace perception. It integrates data from users, analysts, and the market across ten key investment criteria.
Pricing
Customization & Flexability
Integration
Security
UX
Reporting
Customer Support
Implementation
Accuracy of AI
Innovation & Future Strategy
Client-Only View
Save and share customized assessments to guide strategy, highlight competitive strengths, address gaps in key buying criteria, and align offerings with market demands. Leverage these insights to enhance positioning, optimize go-to-market plans, and strengthen sales and marketing efforts.
